How to shop
Browse through the various product categories, then click on BUY for your selected item. You will be able to decide on how many of the selected item you wish to purchase and either continue shopping or go to the checkout and place your order. Your order will take place in a secure environment (see Security below) and following processing a confirmation e-mail will be sent to you. All payments are to be made in £ sterling using a debit or credit card. We accept Maestro, Visa Debit, Visa, Mastercard and American Express.
Delivery
We deliver worldwide. Delivery normally costs £4.95 per order. Please allow 7 working days for the goods to arrive. Deliveries are made during working hours and may require a signature. If you have any queries about your delivery please contact us on 01444 459171.
Easy Returns
It is easy to return any item to us, including pierced earrings. If you are in any way unhappy with an item, simply return it to us immediately so that we receive it within 10 days (14 days if you are outside Europe) of our despatching it to you, and we will refund the cost of the item (excluding postage costs). Items must be returned unused including in the case of pierced earrings the seals on the studs or wires being unbroken. They must also be in their original packaging and include the receipt. You should note we are not responsible for parcels that fail to reach us, so please obtain a certificate of posting as proof of postage. We must emphasise we are unable to refund the cost of returned items where they have been used in any way.
Security
At Wintersweet we take your online security very seriously. When you place your order, all of your information is securely transmitted through high-grade encryption (AES-256 256 bit) between your browser and the server. For more information on this encryption please visit wikipedia. This encryption is indicated through the address 'https://www.wintersweet.co.uk' and a padlock symbol appearing in the bottom corner of your internet browser window. To check the security of our website, simply look in the lower bar of your browser when placing your order. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. You can also check the certificate belongs to the site by double clicking on the padlock. For security reasons we strongly recommend that you do not send credit card numbers by standard e-mail but use the secure facility provided on this website.
For further security, HSBC handles your payment details to ensure your data is processed as securely as possible. No credit card details are stored or submitted through the site.
We will comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
Privacy
At Wintersweet, we respect your privacy and are committed to maintaining it. Full details of our privacy policy are set out below; in the event that we make any changes to the policy, the information below will be updated immediately.
In accordance with the Data Protection Act 1998, the information given by you at registration and at the time of placing the order is used only to:
1. Administer your account and help process your order; and
2. Contact you from time to time via e-mail or post regarding Wintersweet products, if you have joined our mailing list.
We will only contact you by telephone if there is a query regarding your order. If you have any concerns regarding any details we may hold about you, please contact info@wintersweet.co.uk. We will not make your name and address or payment details available to third parties other than HSBC Secure ePayments, our ePayments service provider. By using our website, you consent to the information you provide being used for the purposes in 1. and 2. above.
You can unsubscribe by completing the ?remove me from mailing? form and forwarding this to us at info@wintersweet.co.uk.
